In the fast-moving world of digital transformation, efficiency is the name of the game. Every tool, every platform, every process is optimized to go faster, cost less, and scale better. And yes, this is progress. Technology gives us superpowers. But there’s a growing problem, and many don’t speak

In enterprise SaaS support, I’ve spent more time than I’d like to admit inside systems that looked good from the outside but felt broken on the inside. Not because of the codebase. Not even because of the tools. But because the people behind it were exhausted, disconnected, or

Not long ago, I read a story about Walnut Creek, a small city here in California. The headline made it sound like they were spying on visitors. Creepy, right? But when I dug into it, I found something more familiar and maybe more frustrating. Turns out, the city was using