the-software-fix Featured Reducing Case Volume with AI-Driven KCS In enterprise SaaS, we spend a lot of time reacting. Reacting to cases, to escalations, to missed SLAs. And when the case volume increases, we try to hire more agents, create more macros, maybe redesign some workflows. But all this feels like patching holes in the wall. What if we
the-software-fix Everyone Got the Tool, No One Got the Training It is possible, that recently your team got access to a new SaaS tool at work, a productivity suite, an AI enhancement, etc. You know, the kind that shows up one day without any big announcement. Suddenly there’s a button called “Help me write” or “Summarize this doc” and
